FAQs

• When can I move in?

  If there is a storage space available that meets your specific storage needs, you can move in anytime during normal access hours.

• How much notice needs to be given before I move out?

  We require a 15 day written notice before you move out. Our staff will go over that process at the time of signing.

• What type of documentation do I need to provide in order to rent a space?

  All you need is a Government issued form of ID (example: driver’s license, state ID, or passport).

• Does there have to be someone in the office to let me through the security gates?

  No. Each customer will be assigned a unique/individual code that will allow 24-hour access.

• Do I need to sign a long-term lease?

  No, we rent on a month to month basis unless the customer requests otherwise. However, we offer discounts for customers who sign a lease for a year or longer.

• How do I make a payment?

  You can pay through the mail or on our website. You may also sign up to have the payment automatically deducted from your credit card/savings/checking account monthly.

• What forms of payment do you accept?

  Checks, cash, money orders, VISA or MasterCard.

• Do I need to bring my own lock?

  We encourage tenants to bring their own locks at time of move-in; however we also have locks available for purchase on the property.

• How do I know how much storage space I will need?

  You can either use our Size Guide tool on our website or call our team for assistance.

• Are there any items that I am NOT able to store?

  Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.

• Can I just stop by to view the facility and storage spaces? Or do I need an appointment?

  Appointment only.

• Do you have handcarts and dollies available at your facility?

  Yes. You are welcome to use our complimentary carts to move in.